RESUMO
OBJECTIVES: The objective of this study was to determine patient satisfaction with pharmacist-administered Mantoux tuberculin skin test (TST) in a community-based pharmacy. METHODS: A prospective 6-month convenience sample study was conducted in an independent community pharmacy. Initial and follow-up surveys were developed with content and design informed by the literature. Surveys were peer reviewed and pretested with a sample group of 2 patients for clarity. The initial survey consisted of 26 questions including Likert-type scale, multiple choice, and free response. There were 7 demographic questions, 17 patient satisfaction questions divided into 2 domains (satisfaction with the pharmacy setting and the pharmacist), 1 question about "how you heard about us," and 1 free-response question. The follow-up survey consisted of 20 questions, also including Likert-type scale, multiple choice, and free response. There were 17 questions related to patient satisfaction identical to the initial survey. Patients who were 18 years of age and older completed the initial survey when the Mantoux TST was administered and the follow-up survey when the test was read by the pharmacist. Patients created a unique identifier code to match the follow-up survey to the initial survey. The data were evaluated with the use of univariate and bivariate analysis. RESULTS: Sixty-four matched surveys were completed and included in the data analysis, with a response rate of 51.6%. Ninety-two percent of the patients were female, and the most frequent age range was 25-34 years (20%). Satisfaction scores between the initial survey and follow-up survey were not statistically different regarding pharmacy setting or pharmacist services. All satisfaction scores were above 90% except for the initial satisfaction scores for convenience and timeliness, which were both 88% in the initial survey. CONCLUSION: Patient satisfaction is consistently high with pharmacist-provided Mantoux TST in a community-based pharmacy.
